Search Products Search our "Products Database" by Item Name If you type "Item Name" in the search box and click the Search button it will show you a link that takes you to the Item Informations page. For additional control you may choose to search on "Price Range" or "By Products" or for the "By Manufacturer." For additional search options use Detailed Search. How to place order to the shopping cart   There are three steps in which you have to complete for the online order to be processed.   Step 1, You will either login as a return user, or be ask to enter your ID and a Password to create a new account for you. You will then go on to finish step 1 with your billing and shipping information as well as the credit card info. After which the account has been created, you then need to confirm shipping address again on Step 2, Allows you to choose payment methods with different credit cards. Step 3, As soon as your order is processed, it will be shipped. After you have select the product that you wish to buy, click "Add to Cart" and you will see the product in the shopping cart. Click "Checkout" and continue to fill out the online order form. If you wish to cancel the order, simply press "Remove." If you wish to continue to shop, click "Continue Shopping" and it will bring you to the home page again.  Item List ▶ Detailed Product information ▶ Shipping Information ▶ Select Payment Method ▶ Order Confirm Order Cancellations If you decide that you wish to cancel the order that you have placed using the online shopping facility, please contact a member of our retail team. Their contact details are below:   Olleaf Doll always inspects carefully all dolls and items before shipping out. We do not take cancellation and/or replacement orders.   We accept return only if the item is defective or damaged upon delivery. They must be in new and unused condition, be returned for an exchange of the same item only, no exceptions         Return & Refund Policy Items must be in original packaging, in all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. All Shipping back to Shopping Mall is paid for by the customer. Some products will be labeled "No Return."  If you did not receive all of the products ordered or the quantity ordered, please contact our customer service department by e-mail.                      All claims must be made within within 7 days after receipt of shipment. * Refund could be made within 7 days from the date of purchase upon 10% restock fee will be charged for such refund. * Goods return after 7 days are subject to 20% restocking fee.